Once a User chooses to avail any service plan/offer announced by Zevosoft Services Pvt. Ltd. and agrees to buy that plan/offer by due payment for that plan/offer to Zevosoft Services Pvt. Ltd. , such payment by User shall not be refunded by Zevosoft Services Pvt. Ltd. under any circumstances whatsoever. Please note that such act of buying Zevosoft Services Pvt. Ltd. ’s plan is an irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Zevosoft Services Pvt. Ltd. shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Zevosoft Services Pvt. Ltd. shall not be able to create User ID of such User. Thus, in order to avail Zevosoft Services Pvt. Ltd. services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Zevosoft Services Pvt. Ltd. portal, a transaction which has failed for any reason directly attributable to Zevosoft Services Pvt. Ltd. and Zevosoft Services Pvt. Ltd. has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Zevosoft Services Pvt. Ltd.
Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Zevosoft Services Pvt. Ltd. shall inquire into the matter after receiving the complaint from the User and based on the enquiry Zevosoft Services Pvt. Ltd. may refund the payment. In all cases, Zevosoft Services Pvt. Ltd. ’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Zevosoft Services Pvt. Ltd. with respect to a particular transaction. Zevosoft Services Pvt. Ltd. shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
The User shall be responsible for the mobile number or DTH account number for which they purchase the prepaid recharge and all charges that result from those purchases. They are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Zevosoft Services Pvt. Ltd. is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Zevosoft Services Pvt. Ltd.